Returns and parcel exchanges
Qualifying parcels
Applies solely to tactile goods enumerated on the storefront-style catalog with accompanying receipt references tied to lawful transactions. Digitally conveyed metaphors bundled without separate invoice remain outside courier-driven returns.
Raise window length
Contact within fourteen calendar days of carrier delivery timestamp so teams can annotate batch identifiers. Messaging should include SKU descriptions and photographic honesty—no embellished defect claims required, only factual evidence when damage appears.
Condition prerequisites
Accepted merchandise returns demand minimal handling wear resembling calm retail shelving inspection. Personalized embossing renders units non-resellable thereby excluding them politely from resale credits while still honoring statutory defect obligations when applicable jurisdictions demand.
Funds motion
Monetary reversals traverse original rails where banking partners cooperate; timelines align with intermediary clearing windows rather than instant marketing slogans you might encounter elsewhere. Shipping charges outside manufacturing mistakes remain buyer responsibility absent mandatory law saying otherwise locally.